How can we help?
Email us or open a ticket from your account. Whichever you pick, a real person on the team reads it.
- Replies within 2–3 business days
- Answered by the team, not a bot
- English & 中文
Send us a message
Fill this in and we will reply to the email address you give us.
Before you write
The questions support answers most often — the fix is usually one click away.
We aim to answer email and support tickets within 2–3 business days. Anything that needs a look at a specific job or a payment can take longer — we will tell you where it stands rather than leave you waiting. A ticket keeps the whole thread in your account, so it is the easiest to follow up on.
No. When a job fails, its credits are returned to your balance automatically. If a job is stuck or your balance still looks wrong, send us the task ID from your history and we will check it.
Everything about your plan lives in Billing — change plan, view invoices, or cancel. Refund eligibility is set out in the Refund Policy; approved refunds are typically processed within 3–5 business days after we review the request.
Yes. Start with the API docs for endpoints and parameters, then email us with your request ID and the response you got back if something does not behave as documented.
Delete it yourself under Settings → Security, as long as you have no paid subscription that hasn't ended yet (a cancelled one still running out its current period counts). To request your data, write to support from the account's email address. We respond to data requests within one month, and can extend that where a request is complex — what we store, for how long, and the full process are in the Privacy Policy.
We do. Use the form above or email us with a short brief and we will route it to the right person on the team.